A Panera State of Mind
There are many times that I am traveling and find my way to the local Panera to take advantage of their wonderful food and their free Wi-Fi. Now that Starbucks has realized that providing free Wi-Fi is a no-brainer you would think I would try to hit there more often. Not so. It is about loyalty for me. Panera is like a trusted friend. You know the kind of experience you are going to have pretty much at any Panera. I guess the same is true of Starbucks since I have visited many of them while traveling internationally, but Panera has something that Starbucks does not; it has many memories of times that Sondra and I just sit and talk and plan and dream and generally hang out. I think it started because Panera provided free Wi-Fi and I got used to going there so naturally, you go where you feel most comfortable and valued. We like going places where we feel that people are valued. People will put up with a lot of challenges when they still feel valued over stuff. I am sitting at a Pane...